St Michaels Inn Rycroft Cancellation Policy
In the off-season, we only charge back a $30 administration fee (or 30% of booking cost, whichever is higher), to the customer for cancellations that are completed a minimum of 72 hours in advance of their arrival date.
We do, however,impliment full charges for anyone who makes a last minute cancellation, (leaving the motel with an empty room that is not open long enough to generate a replacement reservation.)
IF YOU BOOK A ROOM ON OUR WEBSITE, AND THEN DECIDE TO CANCEL YOUR BOOKING, YOU MUST SEND US AN EMAIL INDICATING THAT YOU WOULD LIKE TO CANCEL YOUR ROOM RESERVATION, SO THAT THERE IS A RECORD OF THAT CANCELLATION.
IF YOU DECIDE TO CANCEL YOUR RESERVATION, AFTER 2 pm, (LESS THAN 72 HOURS BEFORE YOUR SCHEDULED ARRIVAL), YOUR PRE-AUTHORIZED CREDIT CARD WILL BE CHARGED FOR THE COST OF YOUR COMPLETE RESERVATION. (Unless we happen to rent the room to a last minute walk-in).
If the room is rented to a replacement guest, before 9pm on your expected date of arrival, then there will only be an Administration/Cancellation Fee. of $45.00 CAD.
ANYONE WHO MAKES A RESERVATION LESS THAN 72 HOURS BEFORE THE CHECK-IN DATE MUST GUARANTEE THEIR ROOM RESERVATION, SO THAT WE ARE NOT BLOCKING A ROOM THAT COULD BE RENTED TO ANOTHER POTENTIAL CUSTOMER.
THERE IS NO EXCEPTIONS TO THIS POLICY.
Group reservations are subject to separate cancellation and deposit policies, and may vary from our standard cancellation policies. Please contact us directly to discuss these restrictions.
IF YOU DECIDE TO CANCEL YOUR RESERVATION, PLEASE EMAIL US AT email@example.com
If you decide to cancel at the last minute, regardless of the reason, please do not call the front desk to negotiate a refund.
The front desk personnel are instructed that there will be NO EXCEPTIONS to our cancellation policy (aside from having the customer produce a legitimate death certificate of a close family member).
Front desk personelle are not authorized to negotiate special refund conditions.
If the customer reserves a room and they are a NO SHOW, we reserve the right to charge the customers credit card for the full duration of their reservation (including taxes).
HIGH-SEASON CANCELLATION POLICY
In the high season (Sept 30 - May 30), the St Michaels Inn Rycroft adheres to a strict NO REFUND POLICY, UNLESS THE ROOM IS CANCELLED A MINIMUM OF ONE WEEK IN ADVANCE (TO ENSURE THAT THERE IS TIME FOR ANOTHER GUEST TO FILL THAT PARTICULAR ROOM).
Due to the high demand for rooms near Ryroft, during the busy oil patch season, (combined with the fact that the St Michaels Inn Rycroft has the best prices, per person, for accommodation, within 200 km of anywhere), the high-season cancellation policy dictates that THERE WILL NOT BE ANY REFUNDS GRANTED FOR ROOMS THAT ARE NOT CANCELLED, IN TIME TO BE REFILLED BY ANOTHER GUEST.
Because we have the best prices per head of any place within 200 miles anywhere, this Hotel is 90% fully booked, for the entire high-season, and we can not justify giving refunds to guests who block rooms, and then expect to cancel (last minute), and expect to not have to pay anything.
Sorry for the inconvenience, but we have to protect the integrity and longevity of this business, (contending with a very short busy season).
If you do decide to cancel the room, we will do our best to get another guest into the room, so that you are entitled to a refund, but we can not guarantee that the room will be filled with another guest (especially if the room is cancelled only a week or two before the check-in date), and we will not refund your money until after your scheduled check-out date, (once we have confirmation that another guest actually stayed in the room that you originally reserved).
If we do get another guest into the room, then we only charge back a $30 administration fee (or 30% of booking cost, whichever is higher), to the customer, to cover costs of processing your reservation, costs of processing your cancellation, and banking fees that go along with that process.
We accept Visa, MasterCard, debit and cash.
We can also set-up an account for your convenience.
Prices may vary and taxes are extra.
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